Vivahik Vivahik Privacy Policy

Introduction

Welcome to Vivahik. We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our matrimonial services through our website and mobile application.

Entity Information

Vivahik is operated by [Company Name], a matrimonial service provider registered in India. We are committed to complying with all applicable data protection and privacy laws, including the Information Technology Act, 2000, and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011.

Contact Information

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Email: support@vivahik.com

Phone: +91 98765 43210

Address: Pune, India

Information We Collect

We collect various types of information to provide and improve our services:

Personal Information: Name, date of birth, gender, contact details (email, phone number, address), photographs, education, occupation, family background, horoscope details, and other profile information you provide.
Usage Data: Information about how you use our platform, including search queries, profile views, interests sent and received, and interaction patterns.
Location Data: With your consent, we may collect location information to help you find matches in your preferred areas.
Cookies and Tracking Technologies: We use cookies and similar technologies to enhance your experience, analyze usage patterns, and improve our services.

How We Use Your Information

We use the information we collect for the following purposes:

To Provide Our Services: Create and manage your profile, facilitate matchmaking, and enable communication between users.
To Manage Your Account: Process registrations, verify identities, manage subscriptions, and handle payments.
To Communicate With You: Send notifications about matches, interests, messages, and service updates.
To Provide Customer Support: Respond to your inquiries, resolve issues, and provide assistance.
To Monitor and Analyze Usage: Understand how our services are used, improve functionality, and develop new features.
To Ensure Security and Safety: Detect and prevent fraud, abuse, security incidents, and other harmful activities.

Sharing Your Information

We may share your information in the following circumstances:

With Service Providers: We work with third-party service providers who help us operate our platform, process payments, and provide customer support. These providers have access to your information only to perform specific tasks on our behalf and are obligated to protect your data.
With Other Users: Your profile information is visible to other registered users based on your privacy settings. Contact details are shared only when mutual interest is established or as per your privacy preferences.
For Legal Reasons: We may disclose your information if required by law, court order, or government request, or to protect our rights, property, or safety, or that of our users or the public.

Data Security

We implement industry-standard security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. This includes encryption, secure servers, regular security audits, and access controls. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Child Safety and Abuse Prevention

We are committed to protecting children and preventing abuse on our platform:

Age Restriction: Our services are only available to individuals who are 18 years of age or older. We do not knowingly collect information from anyone under 18.
CSAM Prohibition: We have a zero-tolerance policy for Child Sexual Abuse Material (CSAM). Any such content is strictly prohibited and will be reported to the National Center for Missing & Exploited Children (NCMEC) and law enforcement authorities as required by law.
Reporting Mechanism: We provide easy-to-use reporting tools for users to report suspicious behavior, inappropriate content, or safety concerns. All reports are reviewed promptly.
Legal Compliance: We comply with all applicable laws related to child safety, including the Information Technology Act, 2000 (Section 67B) and the Protection of Children from Sexual Offences (POCSO) Act, 2012.
Proactive Monitoring: We employ automated and manual moderation techniques to detect and prevent harmful content and behavior on our platform.

Data Retention and Deletion

We retain your personal information for as long as your account is active or as needed to provide our services. If you wish to delete your account or request that we no longer use your information, you can do so through your account settings or by contacting us. We will retain and use your information as necessary to comply with legal obligations, resolve disputes, and enforce our agreements.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our platform and updating the "Last Updated" date. Your continued use of our services after such changes constitutes your acceptance of the updated policy.

Accessibility

This Privacy Policy is accessible through our website footer and within our mobile application. We are committed to making our privacy practices transparent and easy to understand.

Last updated: January 2025